Are your carpet & upholstery cleaning solutions child & pet friendly?
YES. Carefully selected products ensure we can offer this 100%. Even straight after the cleaning service has been completed.
Which cleaning machine is used at JSK Cleaners to clean carpets & upholstery?
All our technicians carry the latest fully upgraded 800 PSI adjustable AIRFLEX STORM utilising auto-fill and auto-empty. Allowing us to leave the noise and humidity in the van 99% of the time.
How often & why should I have my carpets cleaned?
Carpets should be vacuumed everyday and properly cleaned at least once every 6 months in order to keep allergens, mould, dust mites, bacteria, viruses & excessive soil build up at bay.
Do I need to move my furniture before my carpets are cleaned?
We ask that you move everything small you possibly can out of the way or off the carpet. We have sliders for heavy furniture allowing us to move them with ease. Unfortunately, some fragile or extremely large furnishings may have to be left in situ.
Can I be guaranteed to have completely stain free carpet / upholstery?
Unfortunately, there are so many factors involved with stains such as: Duration of time it has been there. Has it been mixed with something else over time? How badly / frequently has it been trodden in? Has an attempt been made to clean it before? and if so what with? The possibilities are endless; therefore, we are unable to guarantee 100% removal every time. If anyone can give your carpets / upholstery the best possible chance at 100% removal – It’s US!
How long will it take for my carpets / upholstery to dry?
Our high-powered twin-vac machines paired with our inline magma heaters, keeping water at a constant 200 degrees C and above, will leave your carpets / upholstery touch dry within 2 hours and completely dry in 3-6!
Will my wool carpet be more expensive to have cleaned?
No. We carry an extensive range of cleaning products designed for delicate usages too, in order to keep costs to a minimum for everyone!
I live in a second floor flat, is this a problem?
No. Our van mounted machines are capable of running 200ft of hose before losing any suction or cleaning efficiency.
Can pet hair be removed completely from my carpet / upholstery?
Yes. Our top of the range upright high filtration commercial vacuums and fibre agitators by SEBO will take care of this for you. Pet hair is almost 100% removed BEFORE our extraction process even begins.
What is the purpose of Scotchgard? Why is it more expensive that other products?
Scotchguard fabric protector spray to protect your fabrics and textiles against fluids and stains. After treatment your surfaces are easy to clean and there will be no change to the original look and feel of the material. Scotchgard multi-purpose fabric protector spray forms an invisible micro fibre barrier of protection, which works to repel water-based liquid such as rain, wine and coffee and helps protect against stains.
How can I pay I pay for cleaning services?
Payments are to be made on the day or prior to the arrangement. Online banking is recommended for bank transfers, or you can pay by card or cash on the day.
What is your policy for cancellations and / Customer Satisfaction?
Cancellations must be made within 24 hours of the service start time, otherwise the full amount may be charged. We ensure all our customers are 100% satisfied with any cleaning tasks we complete . If for any reason you are unsatisfied after the completion of any work carried out, please get in touch straight away and we'll come back and re-clean completely free of charge.
How do I arrange regular maintenance for my carpet & upholstery?
For arranging regular maintenance intervals, please call our office on 01462 701023 or speak to your technician direct.
Can I have carpet or upholstery cleaning on weekends or evenings?
Yes, we will attend based on emergencies at weekends or evenings, however this will include an extra charge of £35.00.